Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Managing customer support inquiries and requests

• Offering end-user assistance for computers, operating systems, applications, network connectivity, printers, and peripherals

• Administering and recording tickets within the ticketing system

• Collaborating and coordinating with vendors and other support levels

• Assessing and revising documented information

⛳️ Requirements

• Addressing customer support inquiries and requests

• Delivering end-user assistance for computers, operating systems, applications, network connectivity, printers, and peripherals

• Administering and recording tickets within the ticketing system

• Engaging with and escalating issues to vendors and other support levels

• Assessing and revising documented information

🏝️ Benefits

• Comprehensive health and wellness packages

• Opportunities for professional development and growth

• Flexible work arrangements

• Collaborative and inclusive company culture