Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will assist our partners through phone, email, and a ticketing system for the cybersecurity solutions we provide.

• You will receive customer inquiries, analyze them, and evaluate their needs.

• You will manage standard requests independently.

• You will collaborate with colleagues from 2nd-level support or the vendor for more complex issues.

• You will work closely with pre-sales colleagues to offer valuable, practical insights into projects.

• You will engage in a variety of tasks within existing and new projects at regional, national, and international levels.

• You will participate in national and international events organized by Exclusive Networks and our vendors for your ongoing professional development.

⛳️ Requirements

• You possess basic networking knowledge (DHCP, IP, TCP/UDP, DNS).

• You have a self-motivated, organized working style and enjoy collaborating on solutions as part of a team.

• You are personable, articulate, and possess strong listening skills.

• You exhibit an analytical and logical mindset.

• You are passionate about new technologies in the fields of cybersecurity and cloud solutions, with a commitment to continuous professional growth.

• Previous experience with products from our partners (e.g., Palo Alto Networks, Fortinet, Tanium, Infoblox, Extreme Networks, F5 Networks, etc.) is beneficial but not mandatory.

• You are proficient in German and regularly utilize your good English skills, both in writing and speaking.

• You present yourself in a friendly, confident, and professional manner.

• You approach your work with a customer- and solution-oriented mindset and maintain resilience under demanding workloads.

🏝️ Benefits

• A dynamic working environment in a growing international company with flat hierarchies and quick decision-making processes.

• Top-notch onboarding to ensure you have a fantastic start.

• Practical induction with dedication and enthusiasm from day one.

• Close collaboration within a strong team.

• A variety of workplace and health protection measures.

• Extensive training and development opportunities.

• Flexible working hours along with the option to work remotely.

• Employee Assistance Program available for our employees and their families.

• Additional employee perks including various company events each year, numerous discounts, a business bike program, office dogs, a sports and health app, and much more.