This is a fully remote position, open to applicants in Ukraine.

• Address incidents as per established playbooks.

• Deliver remote customer support through rotating 8-hour shifts to ensure continuous 24/7 service.

• Oversee and resolve issues related to network, infrastructure, and applications.

• Evaluate metrics, alerts, and incidents to optimize algorithms and thresholds.

• Sustain and document monitoring solutions.

• Assist in the automation of infrastructure and the development of internal support tools.

• Minimum of 1 year of experience in a related role, such as NOC/Tech Support engineer or Junior DevOps.

• Knowledge of AWS cloud services, with a willingness to enhance hands-on skills and pursue AWS certification.

• Willingness to engage in a 24/7 operational shift rotation, including night shifts.

• Proficient understanding of Linux operating systems.

• Skills in network troubleshooting and configuration.

• Proficiency in GIT and scripting with either Python or Bash.

• Understanding of web application architecture.

• Familiarity with monitoring tools (e.g., Prometheus, Cloudwatch) and their principles.

• Upper-intermediate proficiency in the English language.

• Excellent customer service and effective business communication skills.

• Strong troubleshooting and problem-solving abilities, with a focus on incident prevention.

• Willingness to innovate and learn new tools and best practices.

• Knowledge of Infrastructure as Code (IaaC) tools such as CloudFormation and Terraform is a plus.

• Experience with CI/CD tools like Jenkins and ArgoCD is an advantage.

• Familiarity with container orchestration technologies such as Docker and Kubernetes (EKS, GKE) is beneficial.

• Please submit your CV in English.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• Health and wellness programs.

• Collaborative and inclusive work environment.

Support Engineer

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