Support Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist customers in utilizing and developing the Digibee Platform.

• Enhance customer support by quickly addressing client inquiries and managing complaints.

• Diagnose and resolve technical issues effectively.

• Help customers quickly identify the core of their problems.

• Deliver timely and precise feedback to customers and follow up to ensure resolution of issues.

• Handle multiple cases at once and collaborate with internal teams to find solutions.

• Implement processes to uphold high-quality Customer Support Service.

• Aid in the continuous enhancement of internal processes through AI-driven solutions and automation of pertinent support tasks.

⛳️ Requirements

• Strong understanding of programming logic and expertise in integration patterns.

• Proficient in SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, and API.

• Familiar with HTTP/HTTPS protocols, security measures, and certificate usage.

• Basic understanding of networking, with the capability to analyze and troubleshoot everyday network issues.

• Knowledge of messaging systems (e.g., RabbitMQ, Kafka), including queues, topics, producers, and consumers.

• Ability to respond promptly in critical incidents and communicate assertively with other teams.

• Strong investigative skills.

• Effective problem-solving abilities along with good written and verbal communication skills.

• Proficiency in English.

• Intermediate knowledge of Spanish.

• Understanding of cloud architecture, networking, and best practices in DevOps.

🏝️ Benefits

• Health care.

• Dental care.

• R$ 1.400,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education).

• Life insurance.

• Child care assistance.

• Wellhub (Gympass).

• English course: we have a partnership for group classes for R$100 monthly.

• Global Equity Program.