IT Support Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver 24/7/365 on-shore white-labeled technical support for MSP, technology, and product-support companies.

• Assist drivers, dispatchers, and fleet clients with their needs.

• Handle incoming support calls regarding ELD logins, tablets, dashcams, connectivity, and other fleet technology issues.

• Efficiently troubleshoot technology problems related to drivers and fleets with empathy.

• Assess when devices need replacement instead of simply restarting them.

• Collaborate with vendors, oversee RMAs, and monitor shipment progress.

• Accurately record support interactions for documentation, including Hours of Service and DVIR.

• Complete an initial training period lasting three weeks, Monday through Friday, from 7am to 4pm EST.

⛳️ Requirements

• Must be available full-time, working 40 hours per week on a fixed schedule.

• Willingness to work shifts that may include days, evenings, nights, weekends, or holidays.

• Exceptional verbal communication abilities.

• Strong organizational skills paired with a meticulous attention to detail.

• Proactive self-starter with a genuine enthusiasm for technology and support.

• Experience in a helpdesk environment at the L1 technical support level.

• Proficient troubleshooting abilities.

• Customer service-focused mindset.

• Knowledge of modern Windows operating systems.

• Understanding of modern Mac operating systems.

• Previous experience with ELD/telematics platforms (such as Geotab, Samsara, Motive, or similar) is a bonus but not mandatory.

🏝️ Benefits

• 401(k) plan.

• Dental insurance coverage.

• Flexible work schedule.

• Health insurance benefits.

• Paid time off for vacations and personal matters.

• Support for professional development and reimbursement for certifications.

• Vision insurance options.

• Opportunities for overtime work.