Support Coordinator, Feedback Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the main point of contact for our clients concerning organizational support issues.

• You act as a liaison between our company and our clients, ensuring their needs are effectively represented.

• You are tasked with monitoring and documenting Service Level Agreements (SLAs) that have been contractually established.

• You will organize and facilitate support and de-escalation meetings.

• As the Feedback Manager, you will engage in extensive coordination and clarification while maintaining thorough documentation of each case.

• To achieve your objectives, you will collaborate closely with management, project managers, sales teams, support staff, and the development department.

⛳️ Requirements

• You have completed vocational training or possess relevant professional experience in the healthcare industry.

• You are service-oriented, responsible, assertive, and an excellent communicator, with fluency in German (both spoken and written).

• You have strong business acumen and exceptional communication abilities.

• You demonstrate a high level of organizational and negotiation skills, along with initiative, dedication, and the capability to work independently as part of a team.

• You possess analytical skills and approach your responsibilities in a confident, structured, and goal-driven manner.

• Proficiency in English is a plus.

• You are well-versed in MS Office applications.

🏝️ Benefits

• A permanent employment contract featuring an attractive salary for a long-term career outlook.

• Engaging and responsible tasks in a forward-looking industry.

• Comprehensive onboarding process.

• A friendly and supportive team with a relaxed and informal culture.

• Flexible working hours to enhance your work-life balance.

• A current company smartphone with dual-SIM (Android or iOS) available for personal use as well.

• Complete hardware and software support for a comfortable home office setup.

• Opportunity to acquire a subsidized public transport ticket for use in Germany.

• Possibility to obtain a company bike (JobRad).

• Discounts on tickets for a wide range of leisure activities.

• Group accident insurance, which also covers accidents during leisure time.

• A company pension scheme and time-value accounts.

• Up to five days of educational leave each year.