This is a fully remote position, open to applicants in Mexico.

• Analyze, replicate, and resolve customer-reported issues of varying complexity.

• Offer both written and verbal consultations to troubleshoot customer-related problems.

• Evaluate whether the bug is due to an external factor, a user error, or if it necessitates a solution from the product engineering department.

• Record all reported issues, tailored solutions, and product defects in the support call tracking system.

• A Bachelor's degree or its foreign equivalent in Computer Science, Engineering, or a related field.

• Proficiency in English (intermediate to advanced level is essential).

• Strong analytical and troubleshooting capabilities.

• Familiarity with application servers such as WebLogic, Websphere, and JBoss.

• Experience in programming/support with Java.

• Proficient in using DML language in SQL or MySQL.

• Knowledge of XML, HTML, application servers, and Web services.

• Understanding of SSL certificates.

• Comprehensive knowledge of operating systems Windows and Linux.

• Competitive salary (above average).

• Ongoing training available on the e-learning platform.

• 100% remote work opportunity.

• Health insurance covering major incidents.

• 10 vacation days per year starting from day one.

• Significant flexibility in work arrangements.

• Laptop provided for remote work.

• Comprehensive benefits in accordance with Federal & State Law.

Support Analyst Engineer

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