Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer assistance to numerous mobility centers throughout Brazil via chat, email, and phone.

• Help customers with platform configuration and usage, providing advice on best practices and making necessary adjustments to settings.

• Work alongside Product and Customer Success teams to share feedback, customer insights, and suggestions for enhancements.

• Document and log solutions, insights, and support trends to enhance the knowledge base and expedite future resolutions.

• Approach customer interactions with empathy, patience, and a results-driven mindset to guarantee a positive customer experience.

⛳️ Requirements

• Proven experience in inbound, resolution-oriented customer support.

• Familiarity with configuring and supporting IT systems or SaaS platforms.

• Passion for teaching others with empathy and patience.

• Excellent organizational skills.

🏝️ Benefits

• 100% remote work; candidates must have a quiet workspace, reliable internet connection, and privacy for meetings.

• CLT salary ranging from R$ 3,171.57 to R$ 3,647.30.

• Health insurance (Bradesco Saúde or SulAmérica) provided at no cost to the employee; fees apply for dependents.

• Optional employee-paid dental plan (Bradesco Saúde).

• Life insurance coverage.

• Daily food allowance of R$ 50.00 provided through the Flash Benefícios card.

• Remote work allowance of R$ 131.16.

• Access to Wellhub (Gympass).

• Enjoy a day off during your birthday month, as well as on Carnival, Ash Wednesday, and December 24 and 31.

• A challenging environment that offers opportunities for rapid growth and development.