Support Administration Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Assist customers via chat and ticketing platforms with various account-related issues, such as billing modifications, cancellations, and refunds.

• Walk customers through the product activation and licensing procedures.

• Oversee and modify customer personal account details.

• Educate customers on utilizing product functionality within the web interface and client application.

• Aid customers in configuring security settings and ensuring overall account wellness.

• Assess technical issues and appropriately escalate them to the technical support team.

⛳️ Requirements

• Experience with Zendesk or comparable customer ticketing systems.

• Demonstrated history in customer interaction and support.

• Excellent verbal and written communication abilities for engagement through phone, email, and chat.

• Capability to swiftly acquire knowledge of new systems and product details.

• Strong attention to detail.

• Competence in basic troubleshooting techniques, including web browser navigation and cookie clearance.

• Awareness of application installation and removal processes.

• Familiarity with both Mac and Windows operating systems.

• At least 1-2 years of relevant experience.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.