Supervisor, Service Release and Acquisitions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee staff, which includes training, assigning work, monitoring performance, administering rewards, handling disciplinary actions, addressing complaints, and resolving issues.

• Ensure adherence to CMS policies and procedures while confirming that acquisition or service release project plans align with the executed servicing-transfer contracts.

• Monitor the quality and timely processing of acquisition service-transfer activities and loan boarding.

• Collaborate with the current servicer to facilitate the transfer of information for ongoing loan servicing.

• Guarantee compliance with existing state and federal regulations regarding loan servicing.

• Supervise pipeline activities and loan onboarding to identify opportunities for operational enhancements, training improvements, and coaching needs.

• Maintain appropriate control environments and reporting mechanisms at both individual and departmental levels.

• Communicate effectively with clients, vendors, and internal business partners.

• Partner with executive management to develop departmental policies and procedures.

• Establish and uphold departmental workflows in conjunction with Managers.

• Create training guidelines and implement enhancements for quality and productivity.

• Ensure that policies, procedures, and training materials are clearly defined and validated on an annual basis.

• Provide excellent service to both internal and external customers.

• Ensure that staff adhere to established servicing best practices.

⛳️ Requirements

• Required: High school diploma or equivalent.

• Preferred: Bachelor’s degree in business administration or a related field.

• Experience: Two (2) to four (4) years in escrow and mortgage.

• Minimum of one (1) year of prior experience in loan boarding and acquisition.

• At least one (1) year of experience with data analytics and data mapping.

• Comprehensive knowledge of loan servicing best practices and loan transfers.

• Intermediate familiarity with FiServ/LoanServ, LenStar, New Invoice, and Equator.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• Intermediate to advanced proficiency in Excel.

• Exceptional negotiation, verbal, and written communication skills.

• Ability to provide counsel to Senior Management on projects and serve as the principal spokesperson in the area of expertise.

• Capacity to make decisions that significantly impact departmental credibility, operations, and services.

• Competence in organizing and prioritizing the work schedules of others over the long term.

• Ability to compute, analyze, and interpret complex statistical data, and develop forecasts and computer models.

• Skill in composing detailed reports, work-related manuals, and limited-scope publications, along with making presentations outside the immediate work area.

• Compliance with all applicable U.S. state and federal laws and regulations.

🏝️ Benefits

• Comprehensive healthcare plans available for you and your family.

• Discretionary 401(k) match of 50% on the first 4% of pay contributed.

• Discounts on fitness, restaurants, retail, and more through the employee portal.

• Customized training programs designed to help you advance your career.

• Bonuses for employee referrals.

• Educational reimbursement opportunities.

• Contributions to the Carrington Charitable Foundation for community initiatives.