Supervisor, Revenue Cycle Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise the daily revenue cycle operations of the team to ensure efficient departmental functioning.

• Hold team members accountable for meeting performance expectations and help uphold departmental standards.

• Assist in conducting one-on-one and group staff meetings, training sessions, onboarding, and providing feedback.

• Support leadership in managing designated domestic and offshore Revenue Cycle Management personnel.

• Ensure the accuracy and completeness of insurance information; address discrepancies and enhance billing precision.

• Maintain awareness of both upstream and downstream processes to elevate departmental quality and efficiency.

• Identify and eliminate process bottlenecks.

• Generate reports and audit metrics regarding employee accuracy and productivity.

• Resolve escalated inquiries related to phone calls, insurance billing, account errors, and inaccuracies.

• Conduct team meetings focused on insurance guidelines, claim denials, and retraining sessions.

• Ensure adherence to third-party, private insurance, and government reimbursement billing protocols.

• Develop an understanding of the company's home medical equipment products and services.

• Uphold patient confidentiality in accordance with HIPAA guidelines.

• Select and recruit qualified personnel while establishing departmental goals and objectives.

• Communicate expectations, plan and monitor outcomes, coach, counsel, and discipline team members.

• Perform other related tasks as assigned.

⛳️ Requirements

• High School diploma is required.

• An Associate degree from an accredited college is preferred.

• A minimum of two (2) years of relevant experience in healthcare administration, finance, insurance customer service, claims, billing, home health, and/or medical terminology training is required.

• Relevant experience may encompass managing these tasks in a Medicare-certified HME or healthcare setting that regularly bills insurance.

• Strong capability to co-manage in a multi-site environment.

• Independent thinker and decision maker.

• Strong analytical and problem-solving abilities with attention to detail.

• Excellent verbal and written communication skills.

• Outstanding customer service abilities.

• Proficient in computer skills and familiar with Microsoft Office, especially Excel.

• Ability to prioritize and manage multiple projects effectively.

• Technical aptitude to comprehend data flow through systems and their interactions.

• Knowledge of insurance billing, reimbursement procedures, claim denials, HIPAA, and governmental regulations.

🏝️ Benefits

• Compensation based on experience and geolocation: $60,000-$62,000 per year.

• Equal opportunity employment policy.