Supervisor, Clinical Services – LPC, LCSW, PSY, LMFT

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide clinical oversight and administrative management as assigned by the Director of Clinical Services in our 24/7/365 Contact Center.

• Utilize appropriate techniques and a versatile interpersonal approach to mentor others: deliver timely guidance and feedback services.

• Contribute to the development, assessment, and updating of crisis services and clinical policies: accountable for crisis services and clinical procedures.

• Assess and monitor clinical and crisis key performance indicators.

• Conduct quality and compliance audits; ensure both aggregate and individual feedback mechanisms for performance enhancement.

• Offer coaching and supervision to team leads for effective call center operations management.

• Facilitate the training of all new team leads, crisis agents, and peer support specialists.

• Oversee the integration of trauma-informed care practices into clinical supervision, oversight, and policies.

• Proactively initiate, communicate, and collaborate with contact center leadership regarding program service delivery and components, training, evaluation, and outcomes, clinical initiatives, and new projects, while fostering a successful team.

• Participate in rotating clinical on-call responsibilities.

• Provide real-time support to staff through clinical staffing, call monitoring, and responding to incoming crisis calls as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Master’s Degree.

• Current CO Behavioral Health License (LPC, LCSW, PSY, LMFT) OR an out-of-state Behavioral Health License with CO Behavioral Health Board Endorsement.

• Minimum of 5 years of relevant experience in the behavioral health industry, including 1 year in clinical management.

• At least 2 years of crisis experience and a minimum of 1 year in a supervisory role.

🏝️ Benefits

• Generous paid time off (PTO).

• Health benefits (Medical/Dental/Vision) that commence on the first of the month following the hire date.

• Competitive salary.

• Convenient office locations and a Hybrid Schedule.

• Complimentary on-site fitness room available to all employees (Tempe Office).

• Basic Life Insurance.

• Options for Voluntary Life, Spouse, and Child Insurance.

• Critical Illness coverage with free dependents.

• Short Term & Long Term Disability benefits start on the first of the month after 90 days of employment.

• 401K & 401K Roth plans begin on the first of the month after 90 days of employment.

• United Pet Care.

• LifeLock identity theft protection.

• LYRA EAP Program providing 25 free mental health sessions for each family member.