Supervisor, Care Coordination

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee care coordination efforts for designated members to guarantee appropriate services and ensure continuity of care.

• Manage the daily functions of care coordination team members and resolve member/provider concerns.

• Review and monitor care coordination documentation, transition-of-care records, and service evaluations.

• Allocate caseloads in accordance with state regulations, contractual obligations, and the needs of members.

• Work collaboratively with the care management team to provide effective and suitable care for members.

• Ensure compliance with contractual and regulatory standards through established practices and policies.

• Provide education, guidance, and resources to the care coordination team.

• Assess team performance and give constructive feedback regarding performance, objectives, and career achievements.

• Mentor the team to enhance continuity of care across various services.

• Support the onboarding, recruitment, and training of care coordination team members.

• Manage telephonic, digital, home, and other outreach initiatives to evaluate member needs and collaborate with available resources.

• Ensure compliance with service-level agreements, quality standards, and KPI expectations.

• Take a leadership role in driving change within the defined scope of responsibility.

• Travel for in-field training, regional team gatherings, and leadership meetings.

⛳️ Requirements

• Bachelor's degree and a minimum of 4 years of relevant experience.

• Equivalent experience gained through applicable knowledge, responsibilities, and skills may be considered.

• For Iowa candidates: Bachelor's degree with 4+ years of experience with served populations, or RN with 6+ years of experience with served populations.

• For the Arkansas Total Care plan: a valid driver's license is required.

• A child and adult maltreatment check is mandatory prior to hiring and on a recurring basis.

• A drug screening will be required at the time of hire and periodically thereafter.

• Candidates must reside in Arkansas or a neighboring city.

• 20% travel is required.

• This is a remote position within a specific geographic area, which includes local community travel.

• Experience with Behavioral Health and/or Developmental Disabilities populations is highly preferred.

• Availability is required from Monday to Friday, between 8:00 AM and 5:00 PM.

🏝️ Benefits

• Competitive benefits package.

• Flexible workplace options.

• Health insurance coverage.

• 401K retirement plans.

• Opportunities for stock purchases.

• Tuition reimbursement programs.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.