Supervisor, Authorization

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the prior authorization request system and ensure that work queues are managed and addressed effectively and promptly.

• Direct the authorization team in documenting and resolving authorization requests and associated issues.

• Guarantee compliance with contractual obligations, policies, procedures, and performance standards.

• Track the inventory of authorization requests and distribute resources throughout the day as needed.

• Stay informed about contract requirements, policies, procedures, and performance standards.

• Recognize opportunities for process and quality enhancements in collaboration with the authorization team and senior management.

• Assess team performance and provide constructive feedback on performance, objectives, and career development.

• Mentor and guide the authorization team regarding SLAs and departmental productivity targets.

• Monitor organizational risks, communicate these risks to leadership, and develop action plans for mitigation.

• Assist in the onboarding, hiring, and training of authorization team members.

• Engage in the creation of job aids and workflows, and implement change management strategies.

• Undertake additional responsibilities as assigned.

• Adhere to all policies and standards.

⛳️ Requirements

• Bachelor's degree along with 4+ years of relevant experience.

• Equivalent experience may be considered, based on applicable knowledge, duties, scope, and skills reflective of the position level.

• Must have authorization to work in the U.S. without the need for employment-based visa sponsorship, now or in the future.

• Visa sponsorship and future sponsorship are not available, including H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, and CPT.

• Familiarity with contract requirements, policies, procedures, and performance standards.

• Capability to supervise and coach an authorization team.

• Proficiency in managing authorization request inventories and resource distribution.

• Ability to monitor SLAs, productivity, quality, and organizational risks.

• Competence in assisting with onboarding, hiring, and training processes.

• Skill in developing job aids and workflows, as well as implementing change management strategies.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off in addition to holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Potential for incentive compensation.

• Equal opportunity employer dedicated to diversity.