Success Specialist – Customer Experience, Sales

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Collaborate with our clients by understanding their requirements and delivering optimal solutions—you're the specialist!

• Maintain a comprehensive understanding of Thumbtack’s offerings and services, along with industry standards and best practices for home maintenance, enhancement, and repair projects.

• Engage in a minimum of 55 inbound and outbound calls daily with our users to identify the most effective solutions for completing jobs.

• Cultivate strong relationships with customers and anticipate their needs effectively.

• Recognize opportunities to cross-sell additional products or services to current customers.

• Actively listen to customer concerns, possess the ability to probe for further details, and offer recommendations when appropriate.

• Address and resolve customer inquiries with proficient problem-solving and de-escalation skills while fostering a connection with the caller.

• Proactively follow up with customers through SMS and/or email communication.

• Maintain high-performance metrics including revenue goals, quality standards, efficiency, customer satisfaction, and net promoter scores.

• Continuously seek opportunities for improvement that enhance revenue and communicate trends to relevant stakeholders.

• Make independent and insightful decisions while considering both customer and company needs.

• Engage with team members through weekly development sessions, training, and supportive interactions to foster mutual growth.

⛳️ Requirements

• A minimum of 1–2 years of customer service experience, including at least 6 months of direct inbound and/or outbound sales experience, preferably within the BPO or Shared Services sector.

• Demonstrated experience in high-volume, revenue-driven sales with a proven history of meeting or surpassing quotas.

• You focus on converting customer requests and driving revenue while ensuring an outstanding customer experience.

• Proficiency in English.

• A collaborative mindset to share strategies and successes with the team.

• Experience in prospecting and pipeline management.

🏝️ Benefits

• Thumbtack values diversity.

• We take pride in being an equal opportunity employer and do not discriminate based on sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law.

• Thumbtack is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please reach out to recruitingops@thumbtack.com.