Student Success Manager

This is a fully remote position, open to applicants in India, +1 more state.

📋 Description

• Assist students and their families through tailored research initiatives, ensuring that all milestones from topic selection to publication are achieved on time.

• Act as the main point of contact for students and parents, proactively updating them on progress and managing their expectations.

• Address concerns and manage conflicts, including high-stakes de-escalation situations.

• Oversee student progress, identify obstacles, and implement strategic solutions.

• Collaborate with research mentors and tutors to ensure mentoring aligns with the goals and pace of students.

• Advocate for client feedback internally to enhance service quality.

• Monitor and report on student progress utilizing CRM tools, while facilitating handoffs from the sales team.

• Foster client loyalty, support retention efforts, and recognize opportunities for additional service purchases or referrals.

• Identify and contribute to improvements in services and operations.

⛳️ Requirements

• 2–4 years of proven success in student admissions counseling, academic advising, mentoring, or program management in a high-achieving educational environment.

• Direct experience with the US college admissions process and/or international education systems is a significant advantage.

• Advanced skills in CRM tools, particularly Salesforce.

• Proficient in Microsoft Office Suite.

• Proficient in Google Workspace.

• Capability to build rapport and trust with high-net-worth clients and families.

• Ability to maintain composure in emotional or challenging situations.

• Strong analytical and project management skills for managing complex, multi-stakeholder timelines.

• Excellent verbal and written English communication skills.

• Strong negotiation, de-escalation, and conflict resolution abilities.

• High cultural sensitivity and adaptability when dealing with diverse international clients and stakeholders.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive and dynamic work environment.