Strategic Technical Support Engineer

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as the primary technical partner for a selection of strategic enterprise clients.

• Acquire in-depth knowledge of their architecture, security framework, and business objectives.

• Manage intricate technical investigations from start to finish covering integrations, data pipelines, detection systems, and observability tools.

• Deliver clear, executive-level communication during high-stakes situations.

• Foster long-term, trust-based relationships with senior security and engineering decision-makers.

• Recognize recurring trends, systemic vulnerabilities, and opportunities for optimization across accounts.

• Aid in the growth of Zenity’s Strategic Support function through process enhancements.

⛳️ Requirements

• Applicants must be located in CST or PST time zones.

• A minimum of 3 years in technical support with responsibilities in technical account management or comparable roles.

• Profound understanding of Application Security principles and the integration of secure development lifecycles.

• Experience with observability tools, with a preference for Coralogix.

• Executive-level communication skills suitable for both technical and business audiences.

• Highly organized, detail-focused, and driven by ownership.

• Able to thrive in fast-paced, dynamic environments.

• Experience in rapidly growing or venture-funded SaaS settings.

• Familiarity with AI, security, or emerging technologies.

🏝️ Benefits

• Options for remote work.

• A transparent and supportive workplace culture.

• Opportunity to participate in enterprise on-call coverage.

• Access to professional development opportunities.