Strategic Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Enhance customer operations by boosting safety, efficiency, and sustainability through the IoT platform.

• Develop collaborative success plans with clients.

• Facilitate executive business reviews.

• Conduct workshops with customers to suggest improvements in workflows.

• Gain a thorough understanding of the capabilities offered by the Samsara platform.

• Collaborate with cross-functional teams to advance customer requests.

• Act as a mentor to the broader Customer Success teams.

• Advocate for and integrate Samsara's cultural principles.

⛳️ Requirements

• A minimum of 6 years of experience in a senior role within Customer Success, account management, or strategic consulting.

• Background in supporting Enterprise SaaS and/or Fortune 500 companies.

• Excellent priority management skills and high emotional intelligence.

• Experience in supporting or working with technical products.

• Solutions-focused with strong problem-solving abilities.

• Demonstrated success in building trust and effective communication.

• A commitment to exceeding expectations.

• Bachelor's degree from an accredited 4-year institution.

🏝️ Benefits

• Extensive health and parental leave benefits.

• Flexible remote work model led by employees.

• Stipend for professional development.

• Performance-based bonus and variable pay options.

• Equity opportunities for qualifying positions.