Strategic Customer Development Manager

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Accountable for driving revenue growth across Southeast Asia.

• Reports to the Strategic Customer Development Lead for the APAC region.

• Collaborates with the Market Development Manager and other essential Regions and Programs Operations personnel.

• Formulates and executes strategic sales initiatives to meet performance objectives.

• Transforms industry prospects into loyal customers.

• Establishes and utilizes valuable relationships to enhance USP’s account penetration.

• Conducts on-site visits to both assigned and unassigned accounts.

• Identifies key users, influencers, and decision-makers for USP’s offerings.

• Gains insights into customer usage of USP products and uncovers opportunities for new business.

• Develops account strategies focused on increasing sales and strengthening relationships.

• Oversees lead follow-up stemming from campaigns, trade shows, and events.

• Works in conjunction with scientific affairs and marketing teams to bolster customer support and loyalty.

• Analyzes data and generates reports on customer sales trends for both USP and competitor products.

⛳️ Requirements

• Bachelor's degree in Business or a related scientific discipline is required.

• At least 5 years of proven success in sales and account management within the Pharmaceutical, Biotechnology, and/or Biopharma Lab Services sectors.

• Strong account management abilities, with a knack for uncovering customer needs and providing solutions.

• Exceptional interpersonal, communication, and planning skills are essential.

• Proven ability to convert prospects into customers and cultivate long-term relationships.

• Self-driven, action-oriented, and focused on achieving results.

• Demonstrated ability to collaborate across various teams and a successful track record in a complex, global, matrixed, and fast-paced multitasking environment.

• Experience in an analytical laboratory is preferred.

• Familiarity with delivering presentations to groups is a plus.

• Capability to prioritize tasks and manage time effectively for a balanced work-life quality.

🏝️ Benefits

• Company-paid time off

• Comprehensive healthcare options

• Retirement savings