Strategic Client Success Manager – Renters Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage strategic partnerships with property management firms and multifamily property owners.

• Oversee daily interactions with assigned clients, ensuring responsive assistance, clear communication, and proactive advice.

• Cultivate trustworthy relationships with client stakeholders across various levels, including senior and executive leadership.

• Facilitate reporting, service requests, claims escalations, and other client requirements from initiation to resolution.

• Track service performance, contractual obligations, key business metrics, and revenue targets; identify potential risks and implement action plans as necessary.

• Prepare and conduct annual and quarterly business reviews, converting performance data into actionable recommendations, decisions, and subsequent steps.

• Assist with new client onboarding, software integrations, product launches, and program improvements in collaboration with internal teams.

• Investigate and resolve moderate to complex issues by engaging the appropriate stakeholders, determining root causes, and communicating remediation strategies.

• Discover opportunities to enhance client outcomes, support retention and growth, and optimize program operations.

• Collaborate with Sales, Legal, Product, Finance, Compliance, and executive leadership on contracts, renewals, audits, regulatory issues, and client commitments.

• Ensure the accuracy and integrity of client business arrangements from proposal and implementation through ongoing modifications.

⛳️ Requirements

• Minimum of 3 years of executive or strategic level support or account management experience with high-value clients.

• Bachelor’s degree (or equivalent professional experience).

• Outstanding organizational and prioritization abilities to handle multiple client demands and competing priorities.

• Exceptional skills in relationship building to foster rapport and guide client discussions.

• Experience in Property & Casualty Insurance, property management, or the housing sector is highly advantageous.

• Employment is contingent upon completing a mandatory identity verification process, which may involve biometric technology, where permitted by applicable law and subject to relevant notice and consent requirements.

• Virtual interviews must be conducted via video.

🏝️ Benefits

• Flexible remote work arrangement.

• Approximately 20% travel each year for client meetings, annual and quarterly business reviews, and other business or team engagements.

• Emphasis on work-life balance.

• Access to coaching and supportive leadership.

• Autonomy in managing client relationships.

• Collaborative and experienced team atmosphere.

• Exposure to innovative products and AI-driven growth opportunities.