Strategic Client Success Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of the complete client lifecycle for designated employer and partner accounts, encompassing implementation support, adoption strategies, performance management, renewals, and long-term retention.

• Create and implement account plans that align with client healthcare and cost-containment strategies.

• Act as the main strategic advisor to HR, Benefits leaders, TPAs, and PBMs.

• Conduct quarterly and annual business reviews that showcase utilization trends, financial performance, savings impact, and member experience metrics.

• Effectively communicate Leap’s value proposition, converting performance data into actionable insights and executive-level recommendations.

• Exhibit a strong executive presence during data-driven discussions with senior stakeholders.

• Recognize and pursue expansion opportunities in collaboration with the Growth and Growth Marketing teams.

• Enhance patient engagement and program utilization among existing accounts.

• Assist in finalist presentations, client references, and testimonials to facilitate new business acquisition.

• Collaborate across functions with clinical, operations, product, and support teams to guarantee seamless service delivery.

• Gather and integrate client feedback to guide process and product enhancements.

• Proactively detect account risks and implement mitigation strategies to safeguard retention.

⛳️ Requirements

• 5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success.

• Experience managing employer accounts and collaborating directly with HR or Benefits leadership, as well as TPAs.

• Demonstrated success in driving revenue retention and achieving high client satisfaction.

• Strong executive presence with the capability to effectively present performance data and insights.

• Highly organized, proactive, and adept at functioning in a fast-paced, growth-oriented environment.

• A collaborative team player with excellent analytical and problem-solving abilities.

• Preferred location: Central Time Zone.

• Willingness to travel up to 30%.

🏝️ Benefits

• Offers Equity