Staff Software Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and manage comprehensive integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systems.

• Establish and enforce integration patterns and API standards throughout the GTM stack.

• Oversee incident response and root-cause analysis for integration failures; implement enhancements to observability and alerting.

• Collaborate with Revenue Operations to convert business needs into dependable, scalable technical solutions.

• Assess and rationalize third-party connectors, middleware, and iPaaS tools against build-vs-buy criteria.

• Create and deploy internal applications that replace SaaS point solutions — minimizing costs, streamlining workflows, and enhancing team efficiency.

• Develop a streamlined internal development practice: including code standards, CI/CD, deployment strategies, and documentation practices.

• Utilize AI/LLM capabilities (APIs, agentic workflows) to expedite internal tool development and automate repetitive operational tasks.

• Maintain a transparent deprecation roadmap linked to measurable targets for SaaS expenditure reduction.

• Define the technical framework for data sharing among GTM systems — establishing canonical data models, source-of-truth ownership, and synchronization strategies.

• Conduct design reviews and provide architectural advice to engineers, RevOps analysts, and technical stakeholders.

• Proactively identify and address technical debt; advocate for engineering rigor in a predominantly non-engineering organization.

⛳️ Requirements

• Over 8 years of software engineering experience, with a strong emphasis on systems integration and/or internal platform development.

• Expert-level proficiency in Python — capable of writing production-quality code, not just scripts, along with Java and JavaScript.

• Extensive hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery).

• Proven success in creating internal tools that have replaced or significantly decreased reliance on commercial SaaS products.

• Strong understanding of data modeling, API design, event-driven architectures, and ETL/ELT patterns.

• Experience in integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar).

• Demonstrated ability to work independently in ambiguous settings — you outline your own tasks and see them through to completion.

• Strong communicator who can clarify technical trade-offs for non-technical GTM and finance stakeholders.

• Familiarity with GTM platforms such as Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement tools.

🏝️ Benefits

• 100% Remote, Global Culture - As a remote-only organization, we unite talent from around the globe, connected by a culture of collaboration and shared mission.

• Scaling Organization – Engage in significant work within a high-growth, continually evolving environment.

• Transparent Communication – Anticipate open decision-making and regular updates across the company.

• Innovation-Driven – Enjoy the autonomy and support to produce exceptional work and explore new ideas.

• Open Source Roots – Built on community-driven principles that influence our operations.

• Empowered Teams – A high-trust, low-ego culture that prioritizes outcomes over appearances.

• Career Growth Pathways – Clear opportunities for advancement and professional development.

• Approachable Leadership – Transparent executives who are engaged, visible, and relatable.

• Passionate People – Join a team of intelligent, supportive individuals who are deeply committed to their work.

• In-Person Onboarding - We aim for you to thrive from day one with your fellow new ‘Grafanistas’ to learn all about our operations and culture.

• Balance is Key - We implement a global annual leave policy of 30 days per year. Three of your annual leave days are designated for Grafana Shutdown Days, allowing the team to truly disconnect. *We will adhere to local legislation where applicable.