Staff Product Support Engineer

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Addressing technical support inquiries and delivering remote assistance to clients.

• Collaborating with customers to identify, diagnose, and resolve technical problems while adhering to specific response protocols.

• Overseeing product escalations and acting as a bridge between customers and various tiers of product engineering.

• Installing and upgrading software pertinent to this product domain.

• Diagnosing and troubleshooting ticket-related issues that may involve software, networking, and hardware components.

• Recording activities in the ticketing system (experience with Salesforce is preferred).

⛳️ Requirements

• Over 10 years of experience as a Technical Support Engineer.

• More than 10 years of experience in network security or endpoint security.

• Familiarity with networking systems, identity providers, x509 certificates, Linux security tools, KMS, and cloud environments.

• Understanding of AI, MCP, and API Gateways is advantageous.

• Capability to troubleshoot intricate software and hardware challenges.

• Exceptional communication abilities (both verbal and written).

• Quick thinker.

• Strong technical diagnostic skills.

• Excellent interpersonal skills.

• Proficient in both Mac and Windows operating systems.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for career advancement on your own terms.

• Flexible working conditions.

• Annual wellness and community involvement days.

• Ongoing recognition for your contributions.

• Global collaboration and networking prospects.