Staff Engineer, Workday HCM Functional Consultant – L1 Support

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver L1 functional support for Workday HCM applications, ensuring prompt resolution of user incidents and service requests.

• Diagnose and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations.

• Execute Workday configuration updates and assist with routine maintenance tasks.

• Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and propose suitable solutions.

• Assist with Workday security administration, user provisioning, and access management activities.

• Monitor support queues, prioritize tickets based on business impact, and adhere to SLA compliance through ITSM processes.

• Conduct issue analysis, identify root causes, and escalate complex matters to L2/L3 support teams when needed.

• Aid in testing, validation, and deployment of Workday enhancements, patches, and configuration changes.

• Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides.

• Support reporting requests and assist with Workday report validation and troubleshooting.

• Remain up-to-date with Workday releases and suggest improvements to enhance system functionality and user experience.

• Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards.

• Mentor junior team members, share functional expertise, and contribute to continuous improvement initiatives within the Workday practice.

⛳️ Requirements

• Minimum of 6 years of total experience.

• Practical experience providing L1/L1.5 functional support for Workday HCM.

• In-depth functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting.

• Experience in troubleshooting Workday user issues, inbound EIBs, security access, business process problems, reporting, and data-related incidents.

• Hands-on experience with Workday HCM configuration, maintenance, and production support.

• Proven track record of collaborating with HR, business stakeholders, and IT teams to understand and resolve functional challenges.

• Familiarity with Workday security roles, business process configuration, and reporting.

• Knowledge of ITSM processes, including Incident, Problem, Change, and Service Request Management.

• Experience in creating and maintaining functional documentation, user guides, knowledge articles, and support documentation.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and stakeholder management abilities, with the capacity to convey technical concepts to non-technical users.

• Experience in Agile delivery environments.

• Ability to handle multiple priorities in a fast-paced support setting.

• Workday certification is a plus.

• Willingness to work the 2:00 PM – 11:00 PM IST shift to support US business hours.

🏝️ Benefits

• Employees have the option to work remotely.