Staff Platform Engineer – MANTL

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the investigation, troubleshooting, and resolution of intricate reliability challenges within the MANTL platform application code.

• Set the strategic direction for identifying and addressing failure modes across both third-party and internal integrations.

• Take ownership of the design and ongoing development of monitoring, dashboards, and alerting strategies for the platform.

• Establish standards and spearhead the implementation of distributed tracing across microservices.

• Diagnose and resolve application performance issues related to caching, inefficient code pathways, and query performance.

• Define the strategy for fault-injection, resilience testing, and defensive design methodologies.

• Own and enhance the architecture of the GitHub Actions CI/CD build pipeline.

• Guide the deployment and troubleshooting of Kubernetes workloads.

• Define, prioritize, and independently execute a roadmap addressing known reliability risks without being influenced by feature timelines.

• Establish standards for documentation and runbooks regarding reliability issues, root causes, and remediation efforts.

• Act as a senior escalation point for complex platform reliability concerns across various engineering domains.

• Define Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for key platform services and provide insights to leadership on reliability risks and trade-offs.

• Offer technical mentorship and guidance to Platform Engineers.

⛳️ Requirements

• 7 to 10 years of experience in software engineering, platform engineering, or a combined development/reliability engineering role.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience.

• Extensive proficiency in TypeScript along with significant production experience in a Node.js/TypeScript service environment.

• Strong hands-on experience in deploying, operating, and troubleshooting containerized workloads in Kubernetes.

• Experience in designing, building, and maintaining CI/CD pipelines; GitHub Actions is preferred.

• Background in designing monitoring, dashboard, and alerting strategies using an APM/observability tool; Datadog is preferred.

• Deep experience in troubleshooting distributed-system and microservice communication failures across various integration points and protocols.

• Strong expertise with distributed tracing tools and practices at scale.

• Familiarity with relational databases for diagnosing complex query and schema-level performance issues.

• Proven ability to resolve application performance issues related to caching, inefficient code pathways, and slow queries.

• Experience in designing and leading failure-mode testing, fault injection, and resilience/chaos-style testing.

• Experience in implementing defensive patterns such as idempotency, retries, and circuit breakers.

• Capability to work independently on ambiguous, high-impact reliability challenges and set technical direction.

• Excellent communication skills for articulating technical root causes, risks, and remediation strategies to both technical and non-technical leadership.

• Experience in mentoring fellow engineers.

• Candidates must be eligible to work in the US for full-time employment.

• Preferred: experience with Kafka or event-streaming platforms.

• Preferred: familiarity with OpenTelemetry or similar tracing frameworks.

• Preferred: experience in a regulated or compliance-driven environment.

• Preferred: familiarity with Terraform or similar infrastructure-as-code tools.

• Preferred: experience collaborating with infrastructure/SRE teams.

• Preferred: experience influencing engineering roadmap prioritization.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer matching.

• Commitment to a diverse and inclusive workplace.

• A fun and engaging company culture.