Specialist, Enterprise Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• The ECS is responsible for delivering impactful demonstrations of Pearson courseware products.

• Ensures effective onboarding for customers, setting up digital access, orienting users to the experience, and ensuring proper student usage of Pearson products.

• Accountable for promoting instructor success by providing the necessary skills, information, ongoing training, and support.

• Leverages reports and data to analyze market share, prioritize decisions, and make impactful choices for accounts within their territory.

• Engages in critical thinking to tailor solutions that align with the evolving strategies of customers and the unique needs of their territory.

• Works collaboratively with internal stakeholders (Services, Marketing, and Account Management) to track sales growth and enhance quality assurance.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• Experience in customer-facing roles such as customer success, customer service, account management, or corporate training.

• Must have experience in one of the following areas: Edtech, Customer Success, Higher Education, or Sales.

🏝️ Benefits

• This position qualifies for Pearson’s annual incentive program.

• Information on benefits can be found here.