Solutions Platform Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure the availability, stability, and functionality of the Expert Sierra demonstration environment.

• Diagnose issues across the platform, encompassing application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure.

• Investigate system-wide challenges and coordinate solutions when issues span multiple applications, services, or technical teams.

• Oversee user access and permissions management through Microsoft Azure and Microsoft Entra ID.

• Assist in the deployment and implementation of new products, features, updates, and integrations.

• Act as a technical resource and advocate for the Sales and Solutions Consulting teams.

• Help maintain current and finalized demonstration data.

• Collaborate with infrastructure, database, application, development, cloud, security, product, and support teams.

• Create and manage support tickets, project requests, group communications, and escalation procedures.

• Track outstanding requests and follow up with the relevant teams.

• Communicate system status, risks, dependencies, and anticipated resolution timelines.

• Manage multiple technical issues, platform enhancements, deployment activities, data/integration maintenance, and cross-functional requests.

• Document platform configurations, recurring issues, troubleshooting processes, dependencies, and support methodologies.

• Identify opportunities for enhancing platform reliability, supportability, access management, and deployment practices.

⛳️ Requirements

• Proven experience in technical support engineering, systems administration, platform engineering, application support, or a related role.

• Strong troubleshooting capabilities across applications, servers, databases, authentication, and infrastructure.

• Familiarity with Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory.

• Knowledge of Microsoft SQL Server or other relational databases.

• Experience in managing user access, permissions, or authentication through Microsoft Azure and Microsoft Entra ID.

• Background in supporting enterprise applications or complex multi-server environments; familiarity with practice management systems like Aderant Expert is advantageous.

• Understanding of processes and business functions typical in client-server application environments.

• Ability to comprehend how applications, databases, servers, identity systems, and integrations operate within a larger platform.

• Excellent written and verbal communication skills.

• Proven ability to coordinate efforts across multiple technical teams and work independently as well as part of a team.

• Strong organizational skills with the ability to track tickets, projects, dependencies, and outstanding action items.

• A keen interest in technology and a willingness to learn; capable of following issues through to resolution and escalating effectively when necessary.

• A Bachelor's degree in Computer Science, Information Systems, or equivalent experience is mandatory.

🏝️ Benefits

• None specified