Solutions Engineer, Cloud Communications

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Deliver business value and technical sales assistance for designated VoIP/telephony prospects.

• Work alongside Sales to effectively communicate Clio Cloud's communication features and integrate with App Ecosystem partners.

• Gain insights into the competitive environment, unique selling points, migration services, and industry best practices.

• Take charge of technical deal strategies, encompassing VoIP scoping, complexities of number porting, network readiness, hardware specifications, and routing for multi-office or high-volume scenarios.

• Collaborate with Sales to generate business value, instill urgency, and help achieve revenue objectives.

• Equip Sales to conduct focused, business-value-oriented VoIP/telephony demonstrations and meetings.

• Assist prospects and clients in planning VoIP migrations, including porting timelines, cutover sequencing, carrier considerations, and hardware provisioning.

• Act as a resource on telecom regulations and compliance matters pertinent to presales discussions, guiding customers to Legal/Compliance for definitive responses.

• Stay updated on industry developments, AI tools, technology products, platforms, partners, and the competitive landscape within UCaaS/VoIP.

• Work in tandem with Product, Customer Success, and Engineering teams to gather, document, communicate, and influence the product roadmap based on market and customer needs.

• Assist throughout the entire sales cycle, from technical scoping and solution architecture to transition to Customer Success.

⛳️ Requirements

• A minimum of 2 years of experience as a Solutions Engineer (or similar relevant experience) within a SaaS organization.

• Proficient understanding of VoIP/telephony principles, such as SIP, codecs, call routing, number porting, bandwidth, latency, and jitter.

• Demonstrated success as a creative problem solver.

• Excellent verbal and written communication abilities.

• Capability to convert telephony/network concepts into clear business value.

• Proficiency in delivering technical sales presentations, product positioning, and handling objections.

• Competence in addressing inquiries regarding call quality, network readiness, hardware compatibility, and migration risks.

• Ability to foster strong relationships with both internal and external stakeholders, including IT/technical contacts.

• Solid technical background and comprehension of cloud technologies, including APIs and security frameworks.

• Direct experience with VoIP, UCaaS, or telephony platforms is an advantage.

• Practical experience with number porting, SIP trunking, or desk phone/hardware provisioning is an asset.

• Knowledge of E911, STIR/SHAKEN, or 10DLC registration is a plus.

• Familiarity with CCaaS/contact center concepts is beneficial.

• Understanding of open-source telephony platforms or softswitch/PBX architectures is advantageous.

• Strong interest in enhancing skills using AI.

🏝️ Benefits

• Competitive and equitable salary.

• Premium health benefits.

• Dental insurance.

• Vision insurance.

• Hybrid work environment for local Clions, with a requirement to be in the office at least twice a week.

• Flexible time-off policy, encouraging 20 days off annually.

• Employee Assistance Program (EAP) benefits for you and household members, including counseling and online resources.

• 401k matching.

• Child Education Savings program.

• Clioversary recognition program with special acknowledgment at 3, 5, 7, and 10 years of service.

• Accessibility accommodations during the recruitment process.