Solutions Engineer – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Acquire the skills to effectively communicate the technical architecture and product capabilities of DomainTools, aiding in prospect and customer awareness and adoption of our offerings.

• Work in collaboration with customers and internal teams to develop customized solutions that address specific customer needs.

• Present technical product demonstrations to illustrate how DomainTools solutions fulfill customer requirements and achieve Technical Wins.

• Partner with Account Executives and Customer Success Managers to deliver focused demonstrations that align our product capabilities with the customer’s desired use cases.

• Attain expertise in delivering the DomainTools Engage training program, empowering our customers to maximize the value derived from DomainTools products.

• Gain in-depth knowledge of Cyber Threat Intelligence, DomainTools data, and the competitive landscape.

• Provide Tier 2/Tier 3 technical support to customers by managing ticket triage and coordinating with product and engineering teams to offer timely resolutions.

• Collaborate with DomainTools product and engineering teams to define and test new features across all products, utilizing current and emerging DomainTools datasets and adapting to changes in new integrations.

• Maintain diligence in documenting best practices and lessons learned, contributing to the creation of documentation and learning materials for both internal teams and external audiences.

• Ensure exceptional service and support for customers by fostering long-term business relationships, generating innovative solutions to enhance user adoption, and maximizing the value of our products and integrations.

• Utilize tools such as Confluence, Jira, Zendesk, and Salesforce to track all relevant information concerning products, features, bugs, opportunities, and accounts.

• International travel may be required (~40%)

⛳️ Requirements

• Proven experience in enterprise SaaS within Fortune 500 companies in a similar customer-facing role.

• Basic understanding or recent experience with scripting languages, modern object-oriented programming languages (reading, not writing), databases, and analytical tools.

• Proficient in effectively communicating with customer engineers regarding a product’s technical capabilities, including API endpoints and integration scenarios.

• Experience in troubleshooting complex technical issues actively.

• Quick learner, extremely curious, capable of both understanding and articulating new technologies and their corresponding value propositions on the spot.

• Ability to thrive in a high-pressure, fast-paced environment (as a small company, we often wear multiple hats to achieve the impact of a much larger organization).

• **Preferred Qualifications: (Bonus Points)**

• Experience or familiarity with the CyberSecurity industry.

• Understanding of common operating systems, browsers, OSI stack, DNS, domain registration, TCP/IP, and networking technologies.

• Solid comprehension of various firewall and web proxy technologies.

• Working knowledge of SIEM/TIP/SOAR platforms.

• Familiarity with JSON/RESTful API endpoints.

• Understanding of Big Data concepts and the management of extensive on-premise datasets.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and the possibility of remote work.

• A collaborative and inclusive work environment.