Solutions Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire a comprehensive understanding of our clients, their industry, and operational workflows.

• Collaborate closely with both clients and internal teams from the initial project phase through to the successful implementation.

• Assist clients during the onboarding process, acting as the primary contact for project-related and functional queries.

• Aid in developing and executing detailed project timelines to guarantee the prompt delivery of services and outputs; generate weekly and monthly progress reports.

• Record customer process flows, identify system deficiencies, and collaborate with internal teams to prioritize client commitments and requirements.

• Act as a liaison between our product development teams and our clients to ensure timely delivery of system configurations and project launches.

• Cultivate trustworthy and significant relationships with product advocates and key contacts within each client organization, staying attuned to their evolving needs.

• Oversee multiple implementation projects and the deployment of technical software solutions.

⛳️ Requirements

• A bachelor’s degree is required; degrees in Finance, Economics, or Engineering are preferred.

• A minimum of 2 years of experience in any of the following fields: solutions management/engineering, project management, product management, account management, sales/customer success, or implementations.

• Proven ability to build relationships with both internal and external clients.

• Strong empathy for clients and a passion for project management and organizational skills.

• Excellent communication skills with a keen eye for detail.

• Self-motivated – enjoys tackling new challenges and driving them forward.

• Naturally process-oriented and skilled at effective time management.

• Relevant experience at the intersection of technology and customer enablement.

• Familiarity with the technical aspects of software implementation is advantageous.

🏝️ Benefits

• Comprehensive benefits package (Medical, Dental & Vision).

• Equity opportunities.

• 401k company matching.

• Flexible Spending and Health Savings Accounts.

• Unlimited Paid Time Off (PTO).

• Remote work flexibility.

• Tuition reimbursement.

• Ongoing learning opportunities.

• Life insurance coverage.

• Employee referral bonuses.

• Parental leave policy.