Software Technical Support Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Delivers high-quality support to users by addressing end user inquiries and troubleshooting issues related to telecommunications networks, computer hardware, and core business applications.

• Identifies the source of problems and collaborates with internal telecommunications, system operations, application development teams, and vendors to resolve issues.

• Follows up with users to confirm that problems have been resolved.

• Creates and maintains documentation for all activities undertaken.

⛳️ Requirements

• A high school diploma or its equivalent.

• Six months to one year of experience in the telecommunications or applications programming field, or relevant job-related experience.

• Proficient in computer navigation, utilizing various software packages, including Microsoft Office applications.

• Basic knowledge and understanding of the technical components of telecommunications equipment, systems, and vendor capabilities.

• Ability to manage multiple tasks/projects and meet deadlines concurrently.

• Strong verbal and written communication skills.

• Experience with Elavon or Talech is preferred.

🏝️ Benefits

• Healthcare coverage including medical, dental, and vision.

• Basic term life insurance and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave.

• 401(k) plan and an employer-funded retirement plan.

• Paid vacation ranging from two to five weeks, depending on salary grade and tenure.

• Up to 11 paid holiday opportunities.

• Adoption assistance.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise provided by law.