Software Technical Support Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver exceptional support to users by addressing end-user inquiries.

• Troubleshoot issues related to telecommunications networks, computer hardware, and essential business applications.

• Identify the root causes of problems.

• Collaborate with internal telecommunications, system operations, application development teams, and vendors to resolve issues.

• Follow up with users to confirm issue resolution.

• Create and maintain documentation of all activities.

• Complete 6–8 weeks of training from Monday to Friday.

• Work production shifts during operating hours from 6:00 AM to 11:15 PM Eastern Time, Sunday through Saturday.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of one year of experience in telecommunications or applications programming, or relevant job experience.

• Strong computer navigation skills using various software packages, including Microsoft Office applications.

• Basic understanding of the technical aspects of telecommunications equipment, systems, and vendor capabilities.

• Ability to juggle multiple tasks/projects and meet deadlines concurrently.

• Excellent verbal and written communication skills.

• Experience with Elavon or Talech is preferred.

• Flexibility to work shifts during operating hours from 6:00 AM to 11:15 PM Eastern Time, Sunday through Saturday.

• Must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and relevant workplace conduct and safety guidelines.

• Must meet applicable employment eligibility verification and background-check criteria.

🏝️ Benefits

• Healthcare coverage (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave benefits.

• 401(k) plan and employer-funded retirement plan.

• Paid vacation ranging from two to five weeks, depending on salary grade and tenure.

• Up to 11 paid holiday opportunities.

• Adoption assistance.

• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise mandated by law.

• Incentive and recognition programs.

• Equity stock purchase options.

• 401(k) contributions and pension plans.