Social Seller – Oftalmologista

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with leads through Instagram, WhatsApp, and our internal system, using a warm, courteous, and personalized approach.

• Respond to messages, comments, and interactions within 15 minutes, ensuring a humanized and consistent communication style.

• Convert leads into consultations through consultative sales, empathy, and strategic communication.

• Foster relationships by supporting patients from the initial contact to scheduling appointments.

• Organize information in spreadsheets, reports, and internal systems.

• Suggest improvements to digital service processes.

• Uphold the physician’s values: ethics, transparency, and genuine care for vision and quality of life.

• Create, adjust, and monitor intelligent automation flows on the Kommo and BotConversa platforms to enhance service efficiency.

• Interact with potential patients on social media, swiftly responding to messages, comments, and mentions while maintaining professionalism and brand language.

• Collaborate closely with the marketing team and clinical staff, proposing continuous improvements to service flows and patient experience.

• Provide creative insights to increase reach, engagement, and follower retention, actively contributing ideas to strengthen the clinic's digital presence.

⛳️ Requirements

• Completed High School education;

• Excellent written and verbal communication skills, with a strong command of the formal Portuguese language and the ability to adapt to brand language;

• Experience in digital sales, social selling, or inside sales, focusing on relationship building and lead conversion;

• Expertise in humanized service, preferably with experience in medical clinics or the healthcare sector (a plus);

• Familiarity with digital tools, especially social media, WhatsApp, ManyChat, BotConversa, or similar messaging automation platforms;

• Proficiency with technology, strong logical reasoning, and the ability to resolve issues independently;

• Organizational skills and the ability to manage multiple tasks while maintaining focus on results;

• Intermediate knowledge of Excel or Google Sheets, with analytical skills to interpret data and propose improvements;

• A dynamic, strategic, proactive, and results-oriented profile;

• Alignment with the values of the role: excellence in service, integrity, empathy, innovation, and responsibility;

• Availability to work flexibly, paying attention to interactions at varied hours when necessary.

🏝️ Benefits

• Bonus for scheduled leads.

• Additional R$250.00 for weekend work.

• Opportunity for growth in an innovative environment.