Social Seller – Médico Oftalmologista

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engaging with leads through Instagram, WhatsApp, and an internal system, using a warm, polite, and personalized approach.

• Responding to messages, comments, and interactions within 15 minutes, ensuring a human touch and consistency.

• Converting leads into consultations through consultative selling, empathy, and strategic communication.

• Nurturing relationships by guiding patients from the initial contact to scheduling an appointment.

• Organizing information in spreadsheets, reports, and internal systems.

• Suggesting improvements in digital service processes.

• Fully adhering to the physician's values: ethics, transparency, and genuine care for vision and quality of life.

• Creating, adjusting, and monitoring intelligent automation flows on the Kommo and BotConversa platforms to enhance service efficiency.

• Interacting with potential patients on social media, promptly responding to messages, comments, and mentions with professionalism and in line with the brand's voice.

• Collaborating directly with the marketing team and clinical staff to propose continuous improvements in service flows and patient experience.

• Providing creative insights to increase reach, engagement, and follower retention, actively contributing ideas to strengthen the clinic's digital presence.

⛳️ Requirements

• Completed High School education.

• Excellent written and verbal communication skills, with a strong command of standard Portuguese and the ability to adapt to the brand's language.

• Experience in digital sales, social selling, or inside sales, with a focus on relationship building and lead conversion.

• Skills in humanized service, preferably with experience in medical clinics or the healthcare sector (a plus).

• Familiarity with digital tools, especially social media, WhatsApp, ManyChat, BotConversa, or similar message automation platforms.

• Technologically savvy, with good logical reasoning and the ability to autonomously solve problems quickly.

• Organizational skills and the ability to manage multiple tasks while maintaining a focus on results.

• Intermediate knowledge of Excel or Google Sheets, with analytical skills to interpret data and suggest improvements.

• A dynamic, strategic, proactive, and results-oriented profile.

• Alignment with the role's values: excellence in service, integrity, empathy, innovation, and responsibility.

• Availability to work flexibly, paying attention to interactions at varied hours when necessary.

🏝️ Benefits

• Salary of R$2,500.00

• Bonus for scheduled leads.

• Additional R$250.00 for weekend work.

• Opportunity for growth in an innovative environment.