Social Media Community Manager – Independent Contractor

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage community engagement, analyze trends, and interact with the brand's audience.

• Recognize, highlight, and engage with trending issues and topics that may affect reputation.

• Maintain documentation and oversight of additional activities as needed.

• Produce accurate messaging and real-time content to aid clients in achieving their social media objectives.

• Interact with customers, influencers, and brand audiences regarding products, services, news, campaigns, and events.

• Collaborate with enterprise-level publishing and listening tools.

⛳️ Requirements

• At least 3+ years of relevant experience in social media community management and/or social listening for a prominent brand.

• Strong proficiency in social media practices.

• Experience with customer experience platforms is essential.

• Familiarity with Sprinklr is a considerable advantage.

• A genuine passion for expanding knowledge in social media channels, including Facebook, Twitter, LinkedIn, Instagram, Twitch, TikTok, and others.

• Exceptional interpersonal skills, particularly in professional interactions with client executives and teams.

• Outstanding communication and presentation abilities, both in written and verbal forms.

• Robust critical thinking and analytical capabilities.

• Highly detail-oriented, organized, compassionate, innovative, proactive, and data-driven.

• A collaborative team player and effective problem solver.

• Bilingual proficiency in English and Spanish is a plus.

🏝️ Benefits

• Flexible work hours, including daytime, evenings, weekends, and holidays.