Social Media Community Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Oversee and coordinate daily interactions across LinkedIn, X (Twitter), Facebook, Instagram, and other relevant social media platforms.

• Professionally address comments, direct messages, and customer inquiries.

• Cultivate meaningful dialogues with customers, prospects, marketing professionals, and industry partners.

• Redirect product inquiries, support requests, or customer feedback to the appropriate internal teams.

• Assist in creating an engaged community around the company’s products, educational resources, and brand identity.

• Organize and disseminate approved content across all social media channels.

• Review captions, links, hashtags, images, and formatting prior to publication.

• Ensure that all released content is consistent with the brand voice, messaging, and marketing goals.

• Transform existing blogs, webinars, case studies, customer stories, product announcements, and thought leadership pieces into social media posts.

• Maintain a regular publishing schedule across all platforms.

• Contribute to integrated marketing campaigns, product launches, webinars, virtual events, and promotional efforts.

• Coordinate social media marketing for new product features, customer success stories, and company announcements.

• Work alongside the marketing team to enhance campaign reach and engagement.

• Monitor discussions related to digital marketing, SaaS, AI, automation, and customer engagement.

• Keep track of competitor actions and emerging industry trends.

• Identify recurring customer questions, feature requests, and community feedback.

• Provide actionable insights to the Marketing, Product Marketing, and Customer Success teams.

• Track engagement, audience growth, reach, and content performance.

• Compile regular social media performance reports.

• Discover opportunities to enhance engagement, community involvement, and overall social performance.

• Aid in data-driven optimization of social media activities.

⛳️ Requirements

• 2–4 years of experience in managing social media communities.

• Preferred experience in supporting B2B SaaS, marketing technology, software, or technology companies.

• Proven experience managing communities across LinkedIn, X (Twitter), Facebook, and Instagram.

• Familiarity with scheduling and publishing social media content.

• Experience in supporting integrated marketing campaigns.

• Knowledge in monitoring engagement metrics and social media performance.

🏝️ Benefits

• This position is available to candidates located in LATAM, Africa, and Eastern Europe. Please be aware that since this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.