Social Media – Community Lead

This is a fully remote position, open to applicants in Europe.

📋 Description

• Act as the Social Media & Community Center of Excellence (COE) for the regional team, shaping the regional strategy, governance, and operational framework for all social and community channels.

• Create scalable frameworks, playbooks, and best practices that empower regional teams to implement consistent, high-quality social and community initiatives.

• Take charge of gathering, consolidating, and analyzing community feedback, social listening, and customer sentiment, converting insights into actionable recommendations for business stakeholders.

• Enhance brand trust by crafting community engagement strategies and aiding in reputation management initiatives across essential markets.

• Collaborate with Product, Marketing, PR, Customer Experience, and Regional teams to ensure community insights are integrated into product launches, campaigns, and customer communications.

• Train and support regional teams through coaching, knowledge sharing, toolkits, and campaign frameworks to enhance execution quality and operational maturity.

• Establish performance metrics and reporting frameworks to assess community health, engagement, sentiment, and the effectiveness of social media across regions.

• Proactively identify opportunities to optimize processes, tools, governance, and resource allocation between global and regional teams.

⛳️ Requirements

• Over 6 years of experience in social media, community management, digital marketing, or brand strategy within a dynamic, digital-first organization.

• Demonstrated experience in leading regional or global social media and community functions across various markets.

• Strong grasp of social listening, community engagement, customer sentiment analysis, and online reputation management.

• Experience in developing scalable frameworks, governance models, playbooks, and operational standards.

• Excellent stakeholder management skills with the capability to influence cross-functional teams and senior leadership.

• Outstanding analytical, communication, and presentation skills, with the ability to translate community insights into actionable business recommendations.

🏝️ Benefits

• Study Growth Fund: We support your professional development and continuous learning.

• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.

• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.

• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.

• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.