Small Business Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Handle incoming customer calls, addressing inquiries and providing assistance.

• Oversee and respond to all customer requests, delivering thorough information about our products and services.

• Provide top-notch support by managing payment processing tasks, creating payment plans, and resolving account-related issues to improve the overall customer experience.

• Maintain outstanding customer service standards through clear and effective verbal and written communication.

• Ensure customer accounts are kept up-to-date with precise information.

⛳️ Requirements

• Previous call center experience is advantageous, but we appreciate candidates with a solid background in dynamic customer service settings.

• Outstanding communication and active listening abilities, with a demonstrated record of professionalism and empathy in customer interactions.

• Proven capacity to excel in a high-volume environment by showcasing adaptability and multi-tasking skills.

• Comfortable with new technologies and capable of thriving in a remote work setting.

🏝️ Benefits

• Health, dental, and vision insurance including mental health support.

• 401(k) matching with a Roth option (for U.S. based employees only).

• Paid time off and holidays.

• Sabbatical program (for eligible positions).

• Flexible summer hours (for eligible positions).

• Paid parental leave.

• Diversity, Equity, and Inclusion groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).

• Employee recognition and rewards program.

• Charitable matching and a paid volunteer day…Plus much more!