Site Reliability Engineering Manager II

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist in enhancing reliability, automation, and performance within our cloud-based infrastructure.

• Facilitate and support the daily operations for Site Reliability Engineers (SREs) on the team, collaborating with their managers to strategize the management of daily responsibilities.

• Monitor the team's success based on predefined goals and objectives.

• Address issues of limited scope, demonstrating the ability to identify and implement solutions for routine challenges.

• Integrate with an Engineering team, guiding them towards production excellence and championing best practices.

• Provide mentorship to team members and lead initiatives.

• Spearhead the design of features while considering system-wide and architectural implications.

• Comprehend the essential daily tasks associated with a production environment and engage in on-call support.

• Collaborate with other disciplines in the design, deployment, operation, and optimization of services.

• Troubleshoot production issues across various services and levels of the stack, as well as practice incident response and conduct blameless postmortems.

• Identify opportunities for process and tool improvements to enhance the overall productivity of the team.

• Recognize and attract top talent to join our team.

• Provide estimates, monitor progress, manage risks, and oversee team members' time.

• Participate in on-call shifts alongside other disciplines to address incidents.

• Engage with tech communities and contribute to their enhancement.

• Immerse in our business domain and requirements, aligning with our company's vision, mission, and strategy to achieve our short and long-term objectives.

⛳️ Requirements

• A minimum of 5 years of experience in the SRE domain.

• 2 to 5 years of experience in leading, managing, and developing SRE teams.

• Willingness to embrace the role of a generalizing specialist as we aim to build a multidisciplinary and balanced team composed of "t-shaped" individuals.

• Proficiency in at least one programming language is essential, as software engineering plays a crucial role in our work, and we actively utilize and support various platforms and languages.

• Knowledge of testing methodologies such as TDD or BDD is highly regarded.

• Familiarity with the container ecosystem, cloud infrastructure, build systems, and CI/CD tools is vital for success in this role.

• Comfort in taking ownership of complex system challenges and identifying opportunities for improvement.

• Excellent communication and collaboration skills, with a strong emphasis on empathy to enable, empower, and encourage our colleagues.

🏝️ Benefits

• Competitive compensation.

• Employee Stock Purchase Plan (ESPP).

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams).

• Collaborate with exceptional individuals who will challenge you; learn more about their experiences by exploring #InsideFlywire on social media.

• Dynamic & Global Team (we have been working together virtually for years!).

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates.

• Generous time off, including FlyBetter Days for community volunteering and Digital Disconnect Days!

• Exceptional Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!).