Site Reliability Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Contribute to the resilience, performance enhancement, and system architecture across Backcountry's platform.

• Lead the resolution of critical incidents, ensuring that fixes are systematically implemented through thorough postmortems.

• Utilize AI-assisted engineering tools (such as Claude Code, GitHub Copilot, and MCP-based agents) to investigate, automate, and deploy solutions across infrastructure and application repositories.

• Minimize manual effort by designing and implementing automation solutions.

• Collaborate with fellow Site Reliability Engineers, developers, and architects to assess and apply best practices for existing and upcoming workloads.

• Monitor system performance and capacity, proactively addressing issues before they arise.

• Work with engineering teams to develop, deploy, and support new features.

• Create and maintain observability tools (including metrics, logs, traces, and profiles) along with SLI/SLO instrumentation for Backcountry services.

• Engage in FinOps initiatives across GCP and AWS, focusing on capacity planning and committed-use discount strategies.

• Participate in the on-call support rotation as part of the SRE team.

⛳️ Requirements

• Over 3 years of experience in supporting containerized production services, ideally with Kubernetes.

• More than 3 years of experience with Infrastructure as Code tools (such as Terraform, AWS CDK, Ansible, etc.).

• 3+ years of cloud experience in managing environments within Google Cloud Platform and/or AWS (multi-cloud experience, particularly with Azure/Entra, is a plus).

• Proficient in diagnosing issues and deploying bug fixes directly within application code, ensuring service reliability and stability.

• Comfortable performing thorough investigations across both infrastructure and application/software git repositories to trace issues from start to finish.

• Skilled in using AI-assisted coding tools (like Claude Code, GitHub Copilot) and MCP-based agents to expedite investigation, code review, and automation tasks.

• Strong knowledge of scripting and programming languages such as Bash, Python, and TypeScript/Node.js.

• Experience managing Linux (any major distribution) in production environments.

• Solid understanding of internet application protocols (including DHCP, DNS, HTTPS, SSH, etc.).

• Familiarity with DevOps (CI/CD) and SRE practices (SLOs, SLIs) as they relate to daily operations.

• Practical experience with observability tools (such as Grafana, Prometheus, Loki, OpenSearch, or similar) and SLI/SLO instrumentation.

• Knowledge of GitOps and Kubernetes packaging tools (like ArgoCD, Helm, Kustomize).

• Actively monitor emerging technology trends and developments, assessing those worth integrating into engineering practices.

• Bachelor's degree in computer science or a related field, or equivalent professional experience.

• Proficient in English communication skills, both spoken and written, at an advanced level.

🏝️ Benefits

• Competitive Benefits: We provide a comprehensive benefits package that includes primarily remote work, private medical and life insurance, additional paid time off, monthly allowances and reimbursements, employee discounts, and opportunities for professional development.