Service Technician

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Accountable for the installation and upkeep of our products in a safe, timely, and precise manner.

• Achieve and manage operational objectives and schedules.

• Adhere to internal processes and procedures, as well as all local and federally mandated regulations, including DOT, OSHA, and HACCP.

• Ensure appropriate levels of parts and supplies are maintained in company service vehicles.

• Engage with customers to confirm that product performance aligns with their expectations.

• Effectively and professionally address customers’ needs, providing training and guidance on the system when necessary.

⛳️ Requirements

• Must be at least 21 years old and possess a valid driver's license.

• High School Diploma or equivalent qualification.

• This role necessitates the operation of a DOT-regulated vehicle.

• Capability to work collaboratively within a team environment.

• Proficient in resolving customer issues related to installation and service.

• Ability to perform basic mechanical and/or electrical tasks.

• Strong emphasis on customer service.

• Must fulfill Restaurant Technologies’ Fleet Safety standards and maintain a clean driving record.

• Capacity to lift 50 pounds manually.

• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach out.

• Ability to ascend and descend a ladder up to 20 feet in height.

🏝️ Benefits

• Medical

• Dental

• Vision

• Paid Holidays

• Paid Time Off

• Matching 401K

• Life Insurance

• $3,000 employee referral bonus program

• $200 new customer referral program