Service Engineer – X-ray

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, assess, and document technical requests for our DXR solutions

• Conduct remote diagnostics to effectively resolve incidents

• Establish and oversee Work Orders while maintaining clear communication with customers

• Address complaints and manage safety-related escalations

• Aid in knowledge development by authoring knowledge base articles

⛳️ Requirements

• Strong customer-centric approach ("Customer First")

• Exceptional written communication abilities and advanced skills in technical documentation

• Robust analytical capabilities and proficiency in remote problem-solving

• A minimum of three years' experience in an engineering, medical, or scientific setting

• Previous experience in a position involving direct and continuous customer interaction

🏝️ Benefits

• Health benefits

• 401(k)

• Flexible working hours

• Paid time off

• Remote work options