Service Engineer

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Deliver technical troubleshooting assistance to installers and other customers through phone or digital platforms.

• Offer commissioning support, whether remotely or on-site.

• Collaborate actively with both local and international colleagues/departments to effectively address customer issues.

• Plan and manage the logistics for dispatching inverters for replacements and aid in the collection of inverters.

• Assist in the qualification, onboarding, and management of new service partners.

• Maintain accurate records of all pertinent case information using CRM software.

• Conduct training sessions for customers or internal team members.

• Continuously seek opportunities to enhance products and processes to boost customer satisfaction and improve company cost-effectiveness.

• Regularly gather feedback, such as customer satisfaction metrics, to support the ongoing improvement of the after-sales process.

⛳️ Requirements

• Bachelor's degree or higher in technical fields, ideally in electrical engineering, renewable energy, photovoltaic engineering, or related disciplines.

• Proficient in the local language and fluent in business English.

• Comprehensive understanding of the technical specifications for PV, energy storage systems, and EV chargers in both distribution and utility-scale segments, including product specifications, grid code requirements, and competitive landscape.

• Ability to work autonomously and maintain focus in a dynamic, fast-paced setting.

• Previous experience in a PV-related industry is advantageous.

• **Your attributes:**

• Self-driven and motivated by performance.

• Exceptional interpersonal and communication skills.

• Positive attitude and hands-on approach.

• Proactive, dynamic, and customer-focused with a solution-oriented mindset.

🏝️ Benefits

• Offering you the unique chance to join a spirited and diverse team of passionate experts working collaboratively in an exceptionally open-minded environment.

• Supporting your personal and professional development, enabling you to grow internally within an international setting that leverages your abilities, skills, and expertise.

• Providing you with the distinct opportunity to be part of an ambitious, energetic, and rapidly expanding Solplanet team with flat hierarchies, swift decision-making, and significant opportunities to successfully nurture your long-term career path within the renewable energy sector.