Service Desk Analyst

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide professional 1st and 2nd line IT support to end users remotely through phone, email, and chat.

• Efficiently diagnose and resolve issues related to hardware, software, networks, and applications.

• Manage and update support tickets using ServiceNow, Jira, or similar ITSM platforms.

• Set up and configure user accounts, VPN access, Microsoft 365, and endpoint devices.

• Document solutions and enhance the internal IT knowledge base.

• Monitor system alerts and escalate significant incidents to the appropriate technical teams.

⛳️ Requirements

• Minimum of 2 years of experience in IT service desk or technical support roles.

• Proficient knowledge of Windows, Microsoft 365, and Active Directory.

• Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.

• ITIL Foundation certification is advantageous but not mandatory.

• Customer-oriented with outstanding communication skills and a keen attention to detail.

🏝️ Benefits

• 100% remote work with UK business hours.

• Opportunities for career advancement and professional development.

• Gain exposure to leading UK businesses and industry practices.