Service Desk Agent – Nocturno

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide first-level technical support to users

• Manage requests and incidents related to users, access, and corporate services

• Conduct an initial technical diagnosis to identify the source of incidents and resolve or escalate them as necessary

• Ensure prompt, friendly, and high-quality assistance

⛳️ Requirements

• Minimum of 1 year of experience in Service Desk or IT support roles

• Experience with ServiceNow and Jira

• Knowledge of Exchange, SharePoint, and Microsoft Teams

• Experience in managing users, permissions, licenses, and accounts

• Ability to perform an initial technical analysis and prioritize incidents

• Strong communication skills and user-oriented approach

🏝️ Benefits

• 100% remote work

• Real support from day one

• Stability and transparency

• Work organization focused on rest