Service Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Ensure efficient service delivery across various regions by coordinating and supervising physical security operations.

• Collaborate with internal teams, technicians, vendors, and clients to guarantee that technical tasks are scheduled correctly, communicated clearly, and executed effectively.

• Review service tickets and work orders; assign field technicians based on factors such as location, skill set, urgency, and availability.

• Monitor technician check-in/check-out processes and confirm successful job completion.

• Prepare and distribute scopes of work along with site-specific requirements (credentials, access badges, etc.).

• Maintain and adjust field schedules; proactively manage changing priorities.

• Serve as the primary escalation point for service delays and field-related issues.

• Respond swiftly and professionally to clients, vendors, and internal stakeholders.

• Track service metrics including SLA compliance, margins, start times, and forecasting data.

• Compile and present KPI and operational reports for internal and customer business reviews.

• Manage ticket data across internal systems and customer portals.

• Maintain documentation for installation progress, invoice status, and project records.

• Ensure technician notes are precise, detailed, and in alignment with service standards.

• Coordinate with facilities teams, subcontractors, and vendors for timely procurement and delivery of materials.

• Close work orders and gather necessary deliverables to support invoicing processes.

• Ensure adherence to company procedures and customer requirements regarding system access and tool usage.

• Perform additional operational duties as needed.

⛳️ Requirements

• Tertiary qualification in a relevant field.

• 1–2 years of experience in service coordination or project delivery.

• Experience in supporting business-to-business (B2B) clients.

• Foundational knowledge of IT and network infrastructure.

• Experience with access control and/or video surveillance systems.

• Familiarity with facilities management and contractor coordination.

• Proven ability to manage service coordination or project delivery in fast-paced environments.

• Strong multitasking, communication, and problem-solving skills.

• Detail-oriented with the capacity to work with urgency and accuracy.

• Confident in coordinating vendors, subcontractors, and internal teams.

• Comfortable working with technical systems, portals, and operational tools.

🏝️ Benefits

• Day 1 HMO + 1 free dependent.

• Health and Wellness Reimbursement Benefits.

• Sunlife Group Insurance.

• Company Salary Loans.

• Government contributions.

• Assistance with government loan payments.

• 13th month pay.

• Night differential pay.

• Holiday pay (for hours worked on holidays).

• Mandated Leaves.

• Work equipment provided.