Service Center Representative

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Handle client inquiries through phone and electronic communication tools across various business lines.

• Utilize problem-solving abilities to assist participants with their needs.

• Leverage knowledge of industry standards, systems, processes, and available resources to deliver comprehensive and precise solutions.

• Act as a representative of Sentinel to participants, ensuring exceptional quality service.

• Build relationships as a liaison between participants and internal departments.

⛳️ Requirements

• A customer-focused mindset with a dedication to doing what is best for participants.

• A positive and enjoyable attitude in daily interactions.

• A collaborative team player who is eager to learn continuously.

• Capability to provide and receive constructive feedback for process improvement.

• Willingness to embrace new learning opportunities and a desire for growth within the organization.

• Quick adaptability with the ability to multitask across various applications.

• Previous experience in participant-facing customer service is preferred.

• Genuine interest in working and learning within the financial services sector.

• A passion for delivering excellent customer service.

• A team-oriented mindset with the ability to collaborate effectively towards shared goals.

• Preferred experience in benefits administration, human resources, investment services, or related fields.

• A bachelor’s degree is preferred but not mandatory.

• Availability to work Monday through Friday, from 10:30 AM to 7:00 PM EST.

• Candidates must reside in Massachusetts, New York, Michigan, Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, or Washington.

🏝️ Benefits

• Flexible work schedules, including options for remote and hybrid arrangements.

• Opportunities for career advancement and professional development.

• Parental leave and family care initiatives.

• Access to mental health resources.

• Tuition reimbursement program.

• Generous time-off policies, featuring unlimited Flexible Time Off after two years of service.

• Employee engagement events (holiday gatherings, summer barbecues, wellness days, etc.).

• Complimentary guidance from a Financial Planner to assist with retirement investments.

• A four-week paid sabbatical after ten years of employment.

• Paid Time Off (PTO) for vacation, sick, and personal days.

• Flexible Time Off (FTO) for vacation, sick, and personal matters after two years of service.

• Twelve paid holidays (ten designated and two floating holidays).

• Two Community Volunteer Days.

• Five Summer Half Days.

• Medical, Dental, and Vision Insurance, along with Life Insurance.

• Long-Term Disability (LTD) and Short-Term Disability (STD) coverage.

• A Retirement Plan with a 4% employer match.