Service Center Assistant

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Accelerate the claims application workflow

• Ensure accurate assignment of cases

• Serve as a customer liaison to pinpoint the appropriate contact for inquiries and issues

• Address customer concerns related to the application process and services

• Engage with customers via phone and written communication regarding the claims process

• Inform customers about necessary claim documentation, timelines, payment details, and claim status

• Accurately input verbal and written application data into the claims management system

• Allocate new claims to the designated claims handler

• Route customer calls to the appropriate individual at all locations

• Contribute to and uphold a quality service culture within the Customer Service Team

• Assist in the organization’s quality assurance initiatives

• Carry out additional responsibilities as assigned

⛳️ Requirements

• High school diploma or GED is mandatory

• Preferred: One (1) year of customer service experience or a comparable mix of education and experience

• Experience within an inbound call center is preferred

• Understanding of disability plan eligibility, coverage, and benefits

• Strong customer service capabilities

• Outstanding oral and written communication skills, including presentation abilities

• Proficient in PC use, including Microsoft Office applications

• Excellent organizational abilities

• Strong interpersonal skills

• Capacity to thrive in a team-oriented environment

• Ability to achieve or surpass Performance Competencies

• Regular attendance during scheduled work hours is essential

• Capability to manage multiple priorities and adhere to deadlines

• Proficient keyboarding skills

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401k with matching contributions

• Paid Time Off (PTO)

• Disability insurance

• Life insurance

• Employee assistance programs

• Flexible spending or health savings account options

• Additional voluntary benefits

• Work-life balance initiatives

• Supportive workplace culture

• Reasonable accommodations provided when applicable and appropriate