Senior Technical Support Engineer, Kubernetes

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Proactively identify, troubleshoot, document, and resolve issues related to private cloud deployments utilizing OpenStack, Kubernetes, and additional cloud technologies.

• Reproduce customer issues within a lab environment, validate bug reports, and furnish comprehensive information to the development team.

• Collaborate closely with development teams to discuss customer concerns, propose enhancements, and address product bugs.

• Provide engineering assistance for escalations related to product issues.

• Assume responsibility for critical customer issues that have been escalated and engage in troubleshooting sessions as necessary.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Over 5 years of experience in systems or operations engineering.

• Advanced skills in Linux system administration and troubleshooting.

• Proficient in system performance profiling (e.g., CPU, memory, disk speed, etc.).

• In-depth knowledge of highly available cloud-based infrastructure.

• Capability to identify, document, and effectively communicate software defects to various stakeholders (management, tenants, developers, etc.).

• Expert understanding of networking concepts and protocols.

• Familiarity with Kubernetes operations and proficiency in troubleshooting Kubernetes environments.

• Experience with shell scripting and automation techniques.

• Knowledge of virtualization technologies (libvirt, KVM, VMWare).

• Understanding of distributed storage solutions.

• Ability to read and interpret Python code and logs.

• Nice to have: Knowledge of OpenStack and Ceph.

• Experience in debugging Python applications.

• Experience with databases and message brokers (e.g., MySQL, Galera, PostgreSQL, RabbitMQ, Cassandra, etc.).

• Proficient in using monitoring and log aggregation tools for troubleshooting (e.g., Grafana, Kibana, Nagios, Prometheus, etc.).

• Experience in recommending monitoring software and configuring, customizing, and extending these tools.

• Familiarity with configuration management tools (Puppet, Chef, Salt, Ansible, Helm).

• Solid understanding of CI/CD workflows (e.g., git, Jenkins, JFrog, Artifactory, etc.).

🏝️ Benefits

• Work with an established leader in the cloud infrastructure sector based in Silicon Valley;

• Collaborate with exceptionally passionate, skilled, and engaging colleagues, assisting Fortune 500 and Global 2000 customers in implementing next-generation cloud technologies;

• Be part of pioneering open-source innovation;

• Flourish in the dynamic environment of a young company that values openness, collaboration, risk-taking, and continuous growth;

• Internship offers the opportunity to integrate work with education;

• Access to professional development and training;

• Participate in conferences and working groups;

• Enjoy a modern, bright office located centrally and easily accessible by public transport;

• Customized workstation options (macOS, Windows, Linux);

• Engage in company outings, happy hours, hackathons, and tech talks;

• Receive a competitive compensation package along with a robust benefits plan.