Senior Technical Support Engineer – Cybersecurity SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Diagnose intricate backend and frontend challenges for enterprise clients.

• Collaborate with Engineering, Product, and Security teams to identify root causes and execute solutions.

• Contribute to product enhancement by debugging, prototyping, or developing small automation tools.

• Leverage knowledge in web security, bot mitigation, and fraud prevention to assist customers.

• Guide and mentor fellow support engineers while improving team processes and documentation.

• Cultivate strong customer relationships through effective and proactive communication.

⛳️ Requirements

• A minimum of 5 years in software engineering or technical support with substantial coding expertise.

• Proficient in Python, JavaScript, HTML, and CSS.

• Experience with distributed systems, web security, and large-scale applications.

• Exceptional problem-solving abilities and meticulous attention to detail.

• Outstanding communication and teamwork skills.

• Familiarity with support systems, ticketing tools, or automation/scripting is an advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Generous vacation and leave policies.